Privacy Policy

Welcome to StayNest ("we," "our," "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using StayNest, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.

We collect several types of information to provide and improve our services:

• Personal Information: Name, email address, phone number, and payment details when you make a booking.
• Usage Data: Information about how you interact with our website, including pages visited, time spent, and search queries.
• Device Information: Browser type, IP address, operating system, and device identifiers.
• Cookies: Small data files stored on your device to enhance your browsing experience.
• Preferences: Your travel preferences, saved hotels, and wishlist items.

StayNest uses your information for the following purposes:

• To process and confirm your hotel bookings and reservations.
• To provide customer support and respond to your inquiries.
• To send you booking confirmations, updates, and promotional offers (with your consent).
• To improve our website, services, and user experience.
• To detect and prevent fraud, security incidents, and unauthorized access.
• To comply with legal obligations and regulatory requirements.

We may share your information with:

• Hotel Partners: To fulfill your booking and provide accommodation services.
• Service Providers: Third-party companies that assist with payment processing, email delivery, and analytics.
• Legal Authorities: When required by law or to protect our rights and safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

All third-party service providers are contractually obligated to protect your data and use it only for the purposes specified by StayNest.

We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

You have the following rights regarding your personal data:

To exercise any of these rights, please contact us at privacy@staynest.com.

StayNest uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings.

We use the following types of cookies:

• Essential Cookies: Required for basic website functionality.
• Analytics Cookies: Help us understand how visitors interact with our site.
• Preference Cookies: Remember your settings and preferences.
• Marketing Cookies: Used to deliver relevant advertisements.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

StayNest does not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can remove the information.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our Data Protection Officer:

• Email: privacy@staynest.com
• Phone: +234 800 000 0000
• Address: 42 Awolowo Road, Ikoyi, Lagos, Nigeria